1.1. Lead Business Analysis team (current size of >30 working in 7 Divisions):
- Facilitate the establishment of team structure and roles, hiring BA staffs and ensuring adequate resource and talent allocation.
- Coordinate with Division Managers to manage the annual team budget.
- Manage team performance with the support of BA Team leads and PM/ Dev Leads by setting objectives and performance metrics and standards and conducting performance reviews.
- Monitor service requests and project progress.
- Manage escalated project issues.
1.2. Provide Business Analysis functional expertise:
- Participate in planning and developing company-wide IT strategies.
- Engage with key business and IT stakeholders to identify changing business priorities and requirements and introduce new processes and technology to enhance the Business Analysis service offering.
- Lead the development of feasibility studies, cost/benefit analyses, business case development and risk assessments for various technology projects.
1.3. Develop methodologies for Business Analysis:
- Establish standards for Business Analysis, including methodologies, metrics, requirements and tools.
- Ensure Analysts are adequately certified and/or trained.