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    Salesforce Service Cloud
    Salesforce Experience Cloud
    Salesforce Field Service

    CRM Platform For Manufacturing Industry

    This Salesforce CRM platform integrated some notable functionalities:
    - Customer care: Build a portal page, where customers can make support requests, ask questions, post products, develop care process, handle complaints from many countries: Korea, China , America, allow customers to instantly book phone and video appointments through a customer portal.
    - Field Serivce: Intelligently assigning the right workers to the right projects based on skills, location, and business rules, use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs, from any location
    - Manage field activities: Coordinate, automatically assign, update the status of activities of staff and engineers in the field.

    CRM platform for Manufacturing Industry
    PLATFORMS

    Salesforce Service Cloud
    Salesforce Experience Cloud
    Salesforce Field Service

    DEVELOPMENT MODEL

    Confidential

    TECHNOLOGIES

    HMTL/CSS
    LWC
    Aura

    TEAM SIZE

    Confidential

    CUSTOMER

    A South Korean heavy machinery manufacturer company

    Manufacturing CRM development CRM platform for Manufacturing industry
    Clients

    Our client for this Salesforce CRM project is a South Korean heavy machinery manufacturer company headquartered in South Korea. Its products include tractors and injection moulding machines.

    Challenge

    The client was on the path of finding CRM provider, and they reached SotaTek. They requested us to build a platform to facilitate their business operation and customer support.

    Solutions

    SotaTek delivered a full-cycle IT services for our partner, starting from consulting & strategy to development to operation & sustaination.

    Features

    This Salesforce CRM platform integrated some notable functionalities:
    - Customer care: Build a portal page, where customers can make support requests, ask questions, post products, develop care process, handle complaints from many countries: Korea, China , America, allow customers to instantly book phone and video appointments through a customer portal.
    - Field Serivce: Intelligently assigning the right workers to the right projects based on skills, location, and business rules, use Field Service Analytics to give your managers and dispatchers easy, real-time visibility into operational performance and KPIs, from any location
    - Manage field activities: Coordinate, automatically assign, update the status of activities of staff and engineers in the field.

    Results

    - As a Salesforce Registered Consulting Partner, our professional team of Salesforce consulants and Technical Developers guaranteed high-quality services and launched a tailor-made platform for our client.
    - Reduce in-person visits by providing virtual support.
    - Prioritize essential projects and intelligently assign jobs, from anywhere.
    - Manage jobs and safety protocols from any mobile device.

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      Our Services
      Blockchain Development CRM Services Software Development QA and Testing Web App Development Cloud Migration Mobile App Development AI & ML
      Contact
      Email
      contact@sotatek.com
      WhatsApp:
      84-(0)24-6658-5248
      Telegram:
      84-963-567-729
      Our Offices
      Hanoi Head Office
      2F, 7F & 11F, CIC Tower, Lane 219 Trung Kinh Street, Cau Giay, Hanoi, Vietnam
      Tel: +84-(0)24-6658-5248
      Hanoi Development Center
      5F & 7F Golden Park, No.2 Pham Van Bach, Cau Giay, Hanoi, Vietnam
      Tel: +84-(0)24-6658-5248
      Danang Office
      G8-Golden Building, 65 Hai Phong Street, Hai Chau, Da Nang, Vietnam
      Tel: +84-(0)24-6658-5248
      Tokyo Office
      4F Matsuoka Ginchi Building, 7-17-14 Ginza, Chuo-ku, Tokyo, Japan
      Tel: +81-080-8525-4880
      Osaka Office
      5F Sugimoto Building, 1-4-7 Tokui-cho, Chuo-ku, Osaka City, Japan
      Tel: +81-080-8525-4880
      Sydney Office
      Level 5, 75 Castlereagh Street Sydney, NSW 2000 Australia
      Tel: +61-2-8040-0482
      California Office
      555 Anton Blvd, Costa Mesa, CA 92626, California, USA
      Mail: us.contact@sotatek.com
      Korea Office
      Gasan Digital 1-ro 205-27, Gasan A1 Tower, Geumcheon-gu, Seoul, Room 608
      Tel: (+82) 2 2088 0867
      Mail: sales.korea@sotatek.com

      © Copyright 2022 SotaTek | All Rights Reserved.

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